Shipping and Delivery Policy
This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be read alongside our main Terms of Service.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process.
Shipping Options
NO shipping outside Continental USA.
We offer curb side freight shipping on all oversized items. Sometimes, a third-party supplier may manage our inventory and be responsible for shipping your products.
We hold the right to pick the freight way that transports your shipment. We do not directly control the shipping businesses, whether they are freight carriers or regular couriers.
Unless otherwise stated, all Curb side Delivery ships within 3 days of the initial order and consists of a 3 to 14-day transportation period. Shipping times may be slightly longer due to unforeseen circumstances such as inclement weather, limited product availability, and Freight Company difficulties.
Free shipping only applies to orders with shipping addresses within the Continental U.S., except for rural and remote areas. Islands, remote locations, rural areas, and other areas where trucks might not be able to enter will incur a shipping charge calculated by the freight carrier on a case-by-case basis. We will contact you for additional fees approval before your order ships. All times and dates given for delivery of the products are given in good faith but are estimates only.
We cannot modify shipping addresses or schedule delivery for a specific date once a package is in the care of the delivery service. We can estimate delivery times, but we can only do that based on the date the delivery service makes available. Please email us at info@ultimategaragegear.com if you have further inquiries about your delivery.
Please note that all deliveries are curb side only. White glove and in-home delivery are neither implied nor offered without additional charge. These services aren't necessarily available even if you're willing to pay more. Delivery staff do not have the proper insurance to enter your property. Please make sure you have adequately prepared to receive any heavy items.
Must-Know Information for Delivery of Large Packages
You must be prepared and understand what's required of you well before delivery day.
Be aware that larger items and orders ship via freight, which is different from the standard shipping process, so it's important you're prepared and understand what's required of you well before delivery day.
- Most freight products on ship on a pallet.
- Freight drivers leave all pallets at the curb, meaning you're responsible for moving your shipment up the driveway and into your home or backyard.
- Most carriers will not call to schedule your delivery. While a few carriers may call you to schedule an exact delivery window, most will only provide a tracking number and an estimated delivery date.
- We'll specify which process you can expect in your shipping confirmation email.
For carriers that schedule delivery appointments:
- You are required to be home and provide your signature at the time of delivery.
- The delivery is made with a semi-truck with lift gate services.
- The shipment is dropped off at the curb, meaning you're responsible for transporting it to its intended location. We'd recommend having at least two helpers on standby to assist with your delivery.
The primary contact number you provided at the time of checkout will be used when the shipping company calls to arrange your precise delivery window. Therefore, when placing an order with us, it's imperative that you provide the best phone number to reach you at.
Inspect your shipment for any missing or damaged items and be sure to note these on the signature documents provided by the delivery driver. If any items are missing or damaged, contact us immediately at info@ultimategaragegear.com. You have five calendar days from the delivery date to report any damaged items to us. If multiple items are damaged, you have the right to refuse delivery of the entire shipment.
Things to look for:
- If items arrived with NO PALLET
- The shrink wrap is torn
- Any dents on the box
- Arrived with NO straps
- A wet or dirty box
***Be thorough and make notes of all box damages on the paperwork. Please take pictures and send them to info@ultimategaragegear.com. By doing this, you will help us accelerate replacements due to shipping damage***
For carriers that deliver without an appointment:
- You will not be provided a specific day and time window when your shipment will be delivered, only an estimated delivery date.
- While you are not required to give your signature at the time of delivery, we still recommend that you be home when your order arrives.
- The driver will leave your pallets at the curb whether you are present at the time of delivery or not.
Even if your carrier has not called to schedule an exact delivery window with you, we strongly recommend that you inspect your shipment for lost or damaged items when it arrives. If any items are missing or damaged, be sure to contact us immediately at info@ultimategaragegear.com. You have five calendar days from the delivery date to report any damaged items to us. If multiple items are damaged, you have the right to refuse delivery of the entire shipment.
Shipping to Remote Areas
Be aware that remote or hard-to-reach areas may incur additional shipping fees, which apply to free and regular shipping orders. If your order is being shipped to a location with known shipping restrictions, a customer service representative will promptly contact you to notify you of any additional charges.
Please note that we don't always know if your area is remote or will make freight delivery difficult. Therefore, if you anticipate that a shipping company will have issues reaching your residence, you must inform us of those issues at the time of purchase. Such problems include but are not limited to narrow or winding roads, dirt or gravel roads, and vacant establishments.
Ultimate Garage Gear is not responsible for shipping costs on merchandise not delivered because of a shipping company's inability to reach a particular location. Additionally, white glove and in-home delivery are neither implied nor offered without additional charge and aren't necessarily available even if you're willing to pay more. The delivery staff do not have the proper insurance to enter your property.
Shipping to APO/FPO Addresses
We might ship to APO/FPO addresses, but such shipments are subject to USPS size, weight, and content restrictions. If we can't send a package to your APO/FPO address, we'll contact you to find an alternative. Likewise, APO/FPO shipments may be subject to additional shipping fees — if such a case arises, we'll contact you to notify you of the fees and allow you to adjust your shipping address if desired.
Incorrect Addresses & Failed Freight Deliveries
If any item is shipped and returned because it's not deliverable due to an incorrect address, you'll be responsible for shipping both ways. If an item shipped via freight is returned because the freight company couldn't reach your residence or you rejected the delivery, this will be considered a return, and the order will be subject to our regular return policies. Likewise, if an item shipped via freight is returned because you refused to make a required delivery appointment with the freight company, this will be considered a return, and the order will be subject to our regular return policies.
Delivery Address Changes
Please note that address changes after an order has shipped will incur re-routing fees charged by the freight carrier. Please review your delivery address carefully. Re-routing fees are charged and calculated by the freight carrier. We have no control over these fees. Delivery address changes after shipment affected all related deliveries in an LTL Freight Truck. It is expensive and cumbersome to re-route orders.
Returns Not Due to Damage
If you are unhappy with your purchase, please get in touch with info@ultimategaragegear.com within 30 days to request an RMA. Please note that there will be a 20% restocking fee, and the buyer is responsible for all shipping and handling charges.
Shipping Outside of the Continental U.S.
We do not ship items outside of Continental USA.
What happens if my shipment is delayed?
If your delivery is delayed for any reason, we will let you know as soon as possible and advise you of a revised estimated date for delivery.
How can you contact us about this policy?
If you have any further questions or comments, you may contact us by email at info@ ultimategaragegear.com.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.